What happens when you know a conversation needs to happen - but you're not quite sure how to say what needs to be said?
Learn how to approach feedback with:
Care.
Clarity.
Curiosity.
Building Trust Through Feedback helps leaders build the confidence and skills to have feedback conversations that strengthen accountability, support growth, and protect working relationships.
What You'll Explore
- What makes workplace conversations effective - and why some conversations become difficult, awkward, or avoided.
- How to give feedback with Care, Clear & Impact-Focused communication, and Curiosity.
- How to interrupt unwanted behaviour respectfully and confidently.
- How to prepare for and discuss difficult feedback that supports accountability and growth.
- How to receive feedback with curiosity, reflection, and openness rather than defensiveness.
- How to navigate challenging situations and recognize when it's important to step in.
What You'll Gain
- You'll leave with a practical feedback framework, greater confidence in your ability to step into difficult conversations and strategies you can use immediately to create clearer expectations, stronger accountability, and more productive working relationships.
- The goal isn't to have perfect conversations. It's to have conversations that matter - in a way that helps people grow, strengthens relationships, and builds trust.
Understand the Conversation → Give Feedback That Lands → Know When to Step In → Hold the Difficult Conversation → Receive With Openness.
The learning journey moves from understanding why some conversations become difficult, awkward, or avoided, to giving feedback with care, clear and impact-focused communication, and curiosity, knowing when and how to step in respectfully, holding the conversations that support accountability and growth, and ultimately receiving feedback with openness instead of defensiveness.The MCE Learning Experience
This is a highly interactive, reflection-based course. Throughout the day, you will move between short learning segments, individual reflection, partner conversations, group activities, workplace scenarios, and practical application.
You'll have the opportunity to give feedback, receive feedback, and observe and coach others, allowing you to experience feedback conversations from different perspectives.
Your workbook is an important part of the experience. It brings together the key concepts, models, tools, and reflection activities from the course, giving you a place to capture your own insights and examples. Use it throughout training and reflect on it afterwards to apply the tools in your day-to-day leadership.
Ready to Have Feedback Conversations That Build Trust?
Building Trust Through Feedback is a CORE course in the DEVELOP pathway. Take it on its own to build a specific skill, or as part of a pathway to turn that skill into lasting change.
Cohorts are available for this course. Or ask us how it fits into a pathway.
Ready to take it to your team? See Leading with Impactful Conversations in the BUILD pathway.