What happens when the tension on your team isn’t yours - but it’s yours to resolve?
Learn how to lead your team through conflict with:
Presence.
Understanding.
Resolution.
Leading through conflict isn’t about avoiding tension or forcing agreement. Leading Through Conflict explores how to create the conditions for honest dialogue, shared understanding and productive resolution between the people on your team. It gives you practical ways to step in early, guide difficult discussions, and rebuild trust when things get tense.
What You'll Explore
- How to facilitate conflict conversations between others with more confidence.
- Structured approaches that guide a discussion toward resolution.
- How to respond to emotional reactions, defensiveness and tension in the room.
- How to identify the root causes and recurring patterns behind team conflict.
- How to stay neutral, professional and present during mediation conversations.
- How to adapt your approach to the people, the situation and the outcome you need.
- How to build clear agreements and next steps, and strengthen team norms that help prevent the next conflict.
What You'll Gain
- You’ll leave with a structured approach to facilitating conflict, more confidence stepping into tense situations between others, and practical ways to move people from disagreement to agreed next steps.
- The goal isn’t a team without conflict. It’s a team that can work through it, with a leader who helps people be heard, understand each other, and move forward together.
Understand the Conflict → Stay Neutral Under Pressure → Guide the Conversation → Move Toward Resolution → Prevent the Next One.
The learning journey moves from understanding the root causes and patterns behind conflict, to staying neutral and present when emotions run high, guiding the conversation with a clear structure, moving people toward agreements and accountability, and ultimately building team norms that reduce recurring conflict.The MCE Learning Experience
This is a highly interactive, reflection-based course. Through practical discussions, workplace scenarios, reflection and facilitated conversation practice, you’ll explore how to step into conflict between others with confidence, stay steady when emotions rise, and guide people toward resolution.
Your workbook is an important part of the experience. It brings together the key concepts, models, tools, and reflection activities from the course, giving you a place to capture your own insights and examples. Use it throughout training and reflect on it afterwards to apply the tools in your day-to-day leadership.
Ready to Lead Your Team Through Conflict?
Leading Through Conflict is a CORE course in the BUILD pathway. Take it on its own to build a specific skill, or as part of a pathway to turn that skill into lasting change.
Cohorts are available for this course. Or ask us how it fits into a pathway.
Want to start with how you manage your own reactions? See Emotional Intelligence Foundations in the DEVELOP pathway.