What happens when the conversations you have aren’t moving your team forward?
Learn how to lead conversations with:
Clarity.
Courage.
Accountability.
Impactful conversations aren’t only about fixing problems. Leading with Impactful Conversations explores how the right conversation, at the right time, builds trust, reinforces expectations, strengthens relationships and creates room for growth before issues escalate. It gives you practical ways to handle feedback, recognition, resistance and difficult moments with more confidence.
What You'll Explore
- The differences between drop-in, developmental and difficult conversations, and how to choose the right one for the situation.
- How to give behaviour-based feedback that is clear, fair and specific.
- How to start the conversations you tend to avoid or delay.
- How Emotional Intelligence, assumptions and communication habits shape the outcome of a conversation.
- How listening, curiosity and empathy help you respond with intention when a conversation gets hard.
- How to work through resistance, defensiveness and emotional reactions.
- How to build clear agreements and follow-through, and use conversations proactively to strengthen trust and team relationships.
What You'll Gain
- You’ll leave with a clearer sense of which conversation each situation calls for, practical ways to prepare for and lead it, and the confidence to address issues early instead of waiting for them to grow.
- The goal isn’t a perfect script. It’s to use conversations intentionally, every day, so people know where they stand, feel safe to speak up, and follow through on what was agreed.
Choose the Conversation → Prepare With Intention → Speak With Clarity → Respond With Empathy → Agree and Follow Through.
The learning journey moves from recognizing what kind of conversation a situation needs, to preparing with awareness of your own assumptions and emotions, delivering clear, behaviour-based feedback, responding with curiosity and empathy when resistance comes up, and closing with agreements that build accountability and trust.The MCE Learning Experience
This is a highly interactive, reflection-based course. Through practical discussions, workplace scenarios, reflection and conversation practice, you’ll explore how your assumptions, emotions and communication habits shape the conversations you lead, and practice approaches you can use in your very next one.
Your workbook is an important part of the experience. It brings together the key concepts, models, tools, and reflection activities from the course, giving you a place to capture your own insights and examples. Use it throughout training and reflect on it afterwards to apply the tools in your day-to-day leadership.
Ready to Lead Conversations That Matter?
Leading with Impactful Conversations is a CORE course in the BUILD pathway. Take it on its own to build a specific skill, or as part of a pathway to turn that skill into lasting change.
Cohorts are available for this course. Or ask us how it fits into a pathway.
Want to start with your own feedback skills? See Building Trust Through Feedback in the DEVELOP pathway.