What happens when you notice a performance concern - but you’re hoping it will sort itself out before you have to say something?
Learn how to lead performance every day with:
Timing.
Consistency.
Follow-Through.
Performance Management is not about waiting until problems become serious. Performance Management Fundamentals helps leaders recognize performance concerns early, create clear expectations, have meaningful performance conversations, and follow through consistently to support improvement over time.
What You'll Explore
- How to recognize and diagnose performance concerns before taking action.
- How to distinguish between different types and levels of performance concerns.
- How to create clear, specific, observable, and measurable expectations.
- How to use practical tools such as the Performance Spectrum, SMARTER goals, and CLEAR Leadership Model.
- How to lead timely performance conversations using the 3C Conversation Model.
- How to respond when employees become defensive, emotional, or resistant.
- How to reinforce accountability through follow-up, documentation, check-ins, and clear next steps.
What You'll Gain
- You will leave with greater confidence in recognizing performance concerns, clearer ways to establish expectations, and practical tools for leading difficult conversations.
- The goal is not to have one perfect performance conversation. It is to build the consistency, clarity, trust, and follow-through that support strong performance over time.
Diagnose the Concern → Set Clear Expectations → Lead the Conversation → Navigate Resistance → Follow Through.
The learning journey moves from recognizing and diagnosing performance concerns before acting, to creating clear, specific, and measurable expectations, leading timely performance conversations, responding when employees become defensive, emotional, or resistant, and ultimately reinforcing accountability through follow-up, check-ins, and clear next steps.
The MCE Learning Experience
This is a highly interactive, reflection-based course. Throughout the day, you will move between short learning segments, individual reflection, partner conversations, group activities, workplace scenarios, and practical application.
You will have opportunities to work with a real or realistic performance situation so you can practice applying the tools to situations that matter to you.
Your workbook is an important part of the experience. It brings together the key concepts, models, tools, and reflection activities from the course, giving you a place to capture your own insights and examples. Use it throughout training and reflect on it afterwards to apply the tools in your day-to-day leadership.
Ready to Lead Performance Every Day?
Performance Management Fundamentals is a CORE course in the DEVELOP pathway. Take it on its own to build a specific skill, or as part of a pathway to turn that skill into lasting change.
Cohorts are available for this course. Or ask us how it fits into a pathway.
Ready to take it to your team? See Coaching for Performance in the BUILD pathway.