What happens when you keep solving the same problem, and it keeps coming back?
Learn how to solve the real problem and make decisions with:
Root Cause.
Trade-offs.
Action.
Strong decisions aren’t about having all the answers. Problem Solving & Decision Making explores how slowing down, thinking critically and understanding the real problem lead to better choices. The course offers practical ways to identify root causes, prioritize under pressure, weigh risks and trade-offs, and make intentional decisions that fit your priorities, capacity and organizational goals.
What You'll Explore
- How to understand the real problem before acting
- How to identify root causes instead of addressing symptoms
- How to apply critical thinking and structured problem solving
- How to prioritize and decide under pressure and competing demands
- How to evaluate risks, trade-offs and consequences
- How assumptions, stress and overload affect decision quality
- How to communicate decisions, expectations and rationale with clarity
What You'll Gain
- You'll leave with a more structured way to approach problems, practical strategies for prioritizing when everything feels urgent, and more confidence and consistency in the decisions you make.
- The goal isn't to have all the answers. It's to slow down enough to solve the real problem, and to make decisions you can stand behind, even when conditions change.
Understand the Real Problem → Find the Root Cause → Weigh the Options → Decide With Intention → Communicate and Adjust.
The journey starts by slowing down to understand what's really happening, then looks past the symptoms to find the root cause. From there, you weigh your options, risks and trade-offs, make intentional decisions that align with your priorities and goals, and finish by communicating your rationale and adjusting as conditions change.The MCE Learning Experience
This is a highly interactive, reflection-based course. Participants move between practical discussions, workplace scenarios, reflection and decision-based activities, working through real decisions from root cause to commitment.
Your workbook is an important part of the experience. It brings together the key concepts, models, tools, and reflection activities from the course, giving you a place to capture your own insights and examples. Use it throughout training and reflect on it afterwards to apply the tools in your day-to-day leadership.
ELECTIVE courses are responsive by design and developed to stay current with industry trends and client needs. Add them to any pathway, whether DEVELOP, BUILD or BLENDED, or take them on their own.
Ready to Solve the Problems That Keep Coming Back?
Problem Solving & Decision Making is an ELECTIVE. Add it to any pathway as an EXTENDED option: in DEVELOP, to bring clearer thinking and prioritization to your own work; in BUILD, to make decisions your team understands and acts on; and in a BLENDED cohort. It can also be taken on its own.
Cohorts are available for this course. Or ask us how it fits into a pathway.
Pairs well with Strategic Thinking & Innovation in the BUILD pathway.