85% of workers report being able to experience conflict without being offended because of their training. (CMOE)
58% of individual contributors with training looked for win-win solutions to real conflicts. (CMOE)
This course will provide participants with an understanding of how to effectively resolve conflict by combining theoretical knowledge with practical hands-on conflict resolution skills.
Define conflict and identify possible sources
Recognize the link between personal conflict resolution styles, assertiveness levels and typical responses to conflict
Demonstrate the ability to use conflict management strategies and a conflict resolution model.
- Why Conflict Occurs?
- The Conflict Process
- Responses to Conflict
- Conflict Resolution Styles (Competing, Avoiding, Collaborating, Compromising, Accommodating)
- Conflict Management Strategies