95% of those with training

reported it helped them find positive conflict resolutions. (CMOE)

85% of workers report being able to experience conflict without being offended because of their training. (CMOE)

58% of individual contributors with training looked for win-win solutions to real conflicts. (CMOE)

This course will provide participants with an understanding of how to effectively resolve conflict by combining theoretical knowledge with practical hands-on conflict resolution skills.

Learning Outcomes

Upon successful completion of this course, participants will be able to;

  • Define conflict and identify possible sources

  • Recognize the link between personal conflict resolution styles, assertiveness levels and typical responses to conflict

  • Demonstrate the ability to use conflict management strategies and a conflict resolution model.

Course Content

  • Why Conflict Occurs? 
  • The Conflict Process
  • Responses to Conflict
  • Conflict Resolution Styles (Competing, Avoiding, Collaborating, Compromising, Accommodating)
  • Conflict Management Strategies

Facilitator

MCE Facilitator Lesley Calvin

Lesley Calvin is leadership energy with a purpose. Lesley doesn’t just teach leadership; rather, she ignites it. For nearly 20 years, Lesley has been helping individuals and teams dig deep, level up, and own their potential. Lesley brings self-awareness, heart, and action-focused strategies to every session.