95% of those with training

reported it helped them find positive conflict resolutions. (CMOE)

85% of workers report being able to experience conflict without being offended because of their training. (CMOE)

58% of individual contributors with training looked for win-win solutions to real conflicts. (CMOE)

This course will provide participants with an understanding of how to effectively resolve conflict by combining theoretical knowledge with practical hands-on conflict resolution skills.

Learning Outcomes

Upon successful completion of this course, participants will be able to;

  • Define conflict and identify possible sources

  • Recognize the link between personal conflict resolution styles, assertiveness levels and typical responses to conflict

  • Demonstrate the ability to use conflict management strategies and a conflict resolution model.

Course Content

  • Why Conflict Occurs? 
  • The Conflict Process
  • Responses to Conflict
  • Conflict Resolution Styles (Competing, Avoiding, Collaborating, Compromising, Accommodating)
  • Conflict Management Strategies

Facilitator

MCE Facilitator Lesley Calvin

Lesley has a Masters degree in Organizational Leadership (MAOL), Designation as a Professional Life and Leadership Coach (CPC), and a professional accreditation as a PCC by the ICF. Lesley Calvin has led countless individuals and teams, to dig deep, and engage fully to meet and exceed their potential. Building high-performance individuals and teams is her jam.

Lesley Calvin has a fundamental approach to nurturing leadership at all levels, ages, and stages. Lesley is a Certified Emotional Intelligence subject expert, with almost 2 decades of experience in Leadership and Engagement programming as an Administrator in Higher Education, she prides herself on identifying and fostering, action-forward, self-awareness, and applied leadership skills in individuals and teams.

Lesley believes it is never too early or too late to develop your interpersonal, professional, and leadership skills.