85% of workers report being able to experience conflict without being offended because of their training. (CMOE)
58% of individual contributors with training looked for win-win solutions to real conflicts. (CMOE)
This course will provide participants with an understanding of how to effectively resolve conflict by combining theoretical knowledge with practical hands-on conflict resolution skills.
Define conflict and identify possible sources
Recognize the link between personal conflict resolution styles, assertiveness levels and typical responses to conflict
Demonstrate the ability to use conflict management strategies and a conflict resolution model.
- Why Conflict Occurs?
- The Conflict Process
- Responses to Conflict
- Conflict Resolution Styles (Competing, Avoiding, Collaborating, Compromising, Accommodating)
- Conflict Management Strategies
Lesley has a Masters degree in Organizational Leadership (MAOL), Designation as a Professional Life and Leadership Coach (CPC), and a professional accreditation as a PCC by the ICF. Lesley Calvin has led countless individuals and teams, to dig deep, and engage fully to meet and exceed their potential. Building high-performance individuals and teams is her jam.
Lesley Calvin has a fundamental approach to nurturing leadership at all levels, ages, and stages. Lesley is a Certified Emotional Intelligence subject expert, with almost 2 decades of experience in Leadership and Engagement programming as an Administrator in Higher Education, she prides herself on identifying and fostering, action-forward, self-awareness, and applied leadership skills in individuals and teams.
Lesley believes it is never too early or too late to develop your interpersonal, professional, and leadership skills.