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Supervisors with less than 3 years experience
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New/emerging leader
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Those identified in succession planning
A Forward Ready Leadership Pathway to DEVELOP your best SELF
The GridSmartCity (GSC) Future Ready Leadership (FRL) Essential Skills Program has been customized exclusively for GSC local distribution companies (LDCs) and consists of five CORE leadership training courses.
This Learning Pathway is designed for those looking to DEVELOP their best SELF.
- New & emerging leaders.
- Supervisors with less than 3 years of experience.
- Those identified in succession planning.
The result is a leader ready to take on a team, not just a task list.
To continue to enhance participants’ learning between each course, participants will be required to complete an ‘Apply the Learning’ assignment to reinforce the learnings from the previous session and to prepare them for the upcoming session.
Below you'll find an overview of each day of learning and the learning outcomes resulting from successful participation in the day's activities.
Day 1 | Creating Accountability through Respectful Leadership
Overview
In this first day of the program, participants will learn about their responsibilities as leaders to their direct reports, their manager and the organization. They will learn about personal and team accountability and how to transition from “buddy” to “boss”. DiSC® Personality Theory will be discussed to understand one’s personality type and the personality types of others.
Day 1 Learning Outcomes
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Demonstrate their understanding of their role in relation to their direct reports, their managers, the organization and themselves.
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Explain the difference between personal leadership and team leadership.
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Articulate strategies to increase leadership effectiveness.
Day 2 | Powerful Communication and Leading with Professionalism
Overview
On this day, participants will learn a basic communication model, the types of communication, and types of listening. They will learn when to use open-ended and closed-ended questions for a more effective conversation. The barriers to communication and solutions to overcome them will be covered.
Day 2 Learning Outcomes
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Demonstrate an understanding of the communication process.
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Describe the differences between effective and ineffective communication.
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Identify barriers of communication and develop solutions to overcome them.
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Recognize the benefit of having self-awareness and social awareness when working and communicating with your employees and customers.
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Explain the benefits of being professional and ethical as a leader.
Day 3 | The Art of Coaching and Learning to Delegate and Empower Your Employees
Overview
Participants will learn how to conduct informal and formal coaching conversations with their employees. They will learn how to provide positive and constructive feedback respectfully. Participants will learn the benefits of delegation. They will be able to recognize the importance of empowerment and how it will help build their relationship with their employees.
Day 3 Learning Outcomes
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Articulate what coaching is and its benefits.
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Evaluate effective coaching skills and behaviours and how best to apply them to their role.
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Provide positive and constructive feedback in a timely manner.
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Explain the benefits of delegation and empowerment and when it’s best to use each.
Day 4 | Managing Challenging Situations through Successful Negotiation
Overview
On this day, participants will learn how to effectively deal with challenging behaviours by understanding the actions of others and how to develop strategies to encourage positive behaviour. Participants will learn how to negotiate effectively while recognizing the needs and interests of all parties to help build relationships with other parties.
Day 4 Learning Outcomes
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Determine strategies to deal with people’s challenging behaviours.
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Determine strategies to deal with people’s challenging behaviours.
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Recognize conflict can be healthy and how to utilize conflict management strategies.
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Negotiate a resolution that will satisfy both parties while building relationships for future negotiations.
Day 5 | Managing the Performance of Your Employees
Overview
This day will provide participants with an understanding of performance management. They will learn the process of performance management and the tools necessary to ensure they are successfully managing the performance of their employees. The participants will learn the importance of documentation and guidelines on how to do it properly.
Day 4 Learning Outcomes
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Describe performance management.
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Apply the performance management process and tools.
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Managing challenging performance management issues.
Past Participants Say
Christopher Gaunt
“Great program to be a self-realized and successful supervisor and person.”
John Theriault
“This is a high-energy interactive course that is very engaging.”
Your MCE Business Development Officer
Business Development Officer for Southwestern Ontario - Brantford to Windsor Sue Buckley
Sue Buckley is a Business Development Officer with MCE, responsible for the Southwestern Ontario – Brantford to Windsor area.
During Sue’s career she has received a reputation for her excellent organizational skills, customer service focus, efficiency, accuracy, and outstanding interpersonal skills.
Sue has over 25 years of experience as a results-driven professional in business management. As a well-rounded professional, Sue has experience in project management, training, sales, marketing, strategic leadership, and human resources management. Sue's proven success and direct experience as a qualified Canadian Human Resources Leader (CHRL) have allowed her to partner with businesses in providing human resources expertise. Email or call Sue at 226.387.1985.