Turnaround Interview™ is a carefully-structured method for managers to help employees end problem behavior at work.
The technique is suitable for minor-but-recurring problem behaviors that you may be able to relate to below.
Organizations where managers are using Turnaround Interview report fewer disciplinary measures
Turnaround Interview, as opposed to using or threatening discipline, improves the long-term relationship between your managers and employees.
Managers use carefully-chosen wording to attach the employee’s own sense of pride to their work after the Turnaround Interview workshop.
Turnaround Interview managers are taught exactly how to start the conversation, respectfully but succinctly, so they get to the point without falling into the trap of nervous small talk.
Turnaround Interview ensures that the manager stays in control of the conversation, while also lowering the employee’s natural defensiveness that leads to confrontation.
Your discipline policy is still needed for serious offenses, and for a small minority of employees who do not respond to Turnaround Interview.
Many managers fear having performance-related discussions with employees. Often, this stems from past experiences where these conversations turned confrontational, or the manager felt they lost control.
The methodical structure and techniques taught in Turnaround Interview ensure that the manager stays in control of the conversation, while also lowering the employee’s natural defensiveness that leads to confrontation.
Turnaround Interview begins with a brief introduction where the manager is taught exactly how to start the conversation, respectfully but succinctly, so they get to the point without falling into the trap of nervous small talk.
Taught by a qualified and certified facilitator. Includes a delicious lunch.
Workshop participants are taught techniques involving room setup, body language, and voice control. That is followed by four main steps where, through the manager’s use of the adaptable script and the defensive responses taught, the employee will:
The conversation ends with the “critical close,” which is when the manager uses some carefully-chosen wording to attach the employee’s own sense of pride or integrity to whether or not they do what they agreed to do.
Essentially, Turnaround Interview is a filter for your discipline system. it produces correction without the use of discipline. Your discipline policy is still needed for serious offenses.
The workshop equips managers with specific, practical, realistic, and effective things they can do and say to have successful corrective conversations with employees - even the difficult ones!
While Turnaround Interview is a habit-breaking tool, meaning it’s an approach to use once something has happened a few times, managers now know how to conduct the “early intervention conversation.”
Turnaround Interview has been taught in unionized and non-unionized organizations across many sectors, including:
“Turnaround Interview is an essential tool for supervisors and managers to address employee issues and get employees on track with better behaviours.”
“This course was the most practical and useful training I have had. It provided so many useful tools to implement this strategy easily as a leader. The skills learned are invaluable for any leader, whether they are management or not.”
“A must if you want to be a leader. One of the best courses I have ever taken.”
“Turnaround Interview is the best HR business process I’ve used in my 30 years of experience. It allows people to retain their dignity in a performance management opportunity. The practical use of it increases a leader’s confidence in building and managing effective teams, which is directly linked to positive business results. I continue to use its philosophy in every aspect of my life (personal and professional). It is one of those training courses that sticks with you for life.”
“This course provides practical steps that are easy to follow and implement for minor behaviour issues. This is a great tool to have in a manager’s toolbox!”
“I felt I was at the tipping point of disciplining an employee. After this course, I now feel I can mentor/coach with employee accountability rather than force through discipline. This course was a major eye-opener for me.”
“The Turnaround Interview course provides really tangible actions and tools. That's the difference maker!”
“Very practical and insightful content!”
