"What Would You Do If Your Top Client Said This?"

Keep your clients happy, even if the conversation doesn't go your way.

You're in a meeting with your top client when they may be considering taking their business elsewhere.

Suddenly, all eyes are on you. How do you respond?

In this hands-on, full-day workshop, you’ll learn how to turn tough moments into trust-building opportunities by mastering the art of client conversations.

Using a powerful conversation model, you’ll discover how to navigate difficult feedback with confidence, handle complaints before they become crises, and expand your influence with clients and colleagues alike.

You'll walk away with practical strategies to build stronger relationships, demonstrate accountability, and keep clients engaged even when things don’t go perfectly.

Great service isn’t about being flawless; it’s about being ready.

A glimpse at our content

Enroll to see ALL the amazing content in our library.

  • Principles of an Effective Conversation

    This is a proven framework for navigating high-stakes discussions with confidence and clarity. At its core, this model helps you create a safe space for open dialogue, stay focused on shared goals, and guide conversations toward productive outcomes, even when emotions run high or opinions clash.

  • Circle of Concern | Circle of Influence

    The Circle of Concern includes all the things we care about but can’t control, like a client’s mood or market conditions. The Circle of Influence focuses on what we can control, such as our response, attitude, and actions. Staying within this zone empowers us to act proactively, manage challenges constructively, and influence outcomes positively.

  • Accountability in Client Management

    At MCE, accountability is built through three key elements: Ownership , Trust, and a Feedback-Rich Culture. Accountability looks like taking responsibility for your actions, feels like increased trust and confidence in your team, and sounds like open, growth-focused conversations where feedback is shared and received regularly.

  • The Skill of Receiving Feedback

    Receiving feedback is a critical skill that goes beyond simply listening, as it involves active openness, emotional regulation, and a growth mindset. Effective feedback reception includes asking clarifying questions, showing appreciation, and focusing on actionable takeaways

What You'll Actually Learn

Your tangible takeaways, absorbed into your 🧠 by our amazing instructional design and delivered by our awesome facilitators.

  • Summarize and apply a conversation model for effective client building conversations.

  • Identify how to expand your circle of influence with your clients.

  • Demonstrate accountability towards clients, Recovery Facilitators and the organization.

  • Identify challenging client service situations and how to handlc

  • Turn client complaints into opportunities by navigating difficult feedback and applying client service skills.

This is where MCE excels and adds value to all our leadership training

Important stuff you may not otherwise experience in training

  • A Real Workbook

    Great leaders don’t just speak — they reflect, write, and rethink. Our visual decks are a treat to your eyes, and our workbook challenges your mind and muscle memory. As they say, the best ideas start with a blank page. Ours just happens to have some helpful prompts.

  • Expert Facilitation

    Our approach is all about facilitating learning experiences that don’t just inform, but inspire. We blend solid instructional design with real-world relevance, spicing things up with content tailored to the client’s unique industry, challenges, and goals. Think of it as training that doesn’t just talk at learners, but talks to them, using scenarios, language, and examples they actually recognize from their jobs.

  • Experiential Learning

    Lectures lose people. Experiences move them. You'll move yourself and your whole team forward together. Theory tells you what leadership should look like. Experiential learning shows you what it feels like.

Interested in this Course?

This course is designed and optimized to be delivered across a full day of learning.

Have questions? Reach out anytime at [email protected]. We love hearing from leaders who are serious about growing their people (and their impact).

Or, click the banner below to connect with one of our Business Development Officers who will help you map out the right learning path, align it with your goals, and get your high-potential talent ready to lead.

Because great leaders don’t just fill roles.

They build futures.