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PESTLE Analysis
PESTLE analysis identifies and evaluates how Political, Economic, Social, Technological, Legal, and Environmental factors impact business operations. The strategic planning framework helps business and project managers in the decision-making process.
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SWOT Analysis
After exploring the external landscape and identified trends and forces that could impact strategy, it's time to turn the lens inward. How prepared are we to seize those opportunities? Where might we be exposed to potential threats? Using the SWOT framework, we bridge the gap between external insights and internal action.
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Stakeholder Mapping
Stakeholder mapping is a powerful strategic tool that helps you identify who has influence, who will support or challenge the strategy, and who may be impacted by its implementation. More importantly, it guides you in planning how to engage each group effectively.
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SCAMPER
Get creative with solutions. Apply the SCAMPER framework, a powerful innovation tool that helps you generate new ideas by encouraging you to think differently about existing products, services, or strategies. SCAMPER stands for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse - each prompting you to explore creative possibilities for improvement.
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Pitch It!
Prepare your pitch by clearly defining the customer service challenge , describing your innovative solution , and explaining how it works. Identify the stakeholders involved and their impact, outline a simple implementation plan, and define what success looks like. This focused approach makes your pitch clear, actionable, and impactful.