Demonstrate an understanding of the communication process.
Discuss strategies of building effective communication both in-person and virtually.
Identify barriers of communication and develop solutions to overcome them.
What is Communication?
- Process steps and barriers
- Face to face vs. virtual environment
Types of Communication
- Verbal and Nonverbal Communication
Effective vs. Ineffective Communication
Building effective communication
- Listening types
- Power of questions
- Persuasive communication
Improving Communication Skills
- Body language
- Email format and etiquette
- Overcoming Communication Barriers
- Post-Covid Communication
Joe is an accomplished Human Resources and Organizational Development practitioner with 25+ years of management and organizational development/ human resources experience in health care, municipal, and recently in the not-for-profit sector. Joe has held varying roles gaining progressive work experience as an OD Specialist, Operational Manager, Labour Relations Officer, and currently as an HR Director with a local not-for-profit agency.
As a senior Human Resources/Organizational Development professional, Joe continues to provide coaching and guidance on a variety of issues from performance management, change management, conflict resolution, employee and labour relations, recruitment and a variety of management issues. Joe has also facilitated and taught for a number of years with Mohawk College’s Continuing Education Program. He enjoys facilitating and working with learners from various sectors.
Joe has a Master’s degree in Education, a Diploma in Human Resources Management, a Certificate in Conflict Management, and most recently, a Certificate in Adult Learning and Development. Joe is currently working toward his designation as a Certified Human Resources Leader (CHRL). Joe describes himself as a reflective practitioner and continuous learner.