Mastering Effective Communications

Further enhance your communication skills and practices. Learn how to develop, and apply, effective communication techniques in both in-person and virtual environments.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

  • Demonstrate an understanding of the communication process.

  • Discuss strategies of building effective communication both in-person and virtually.

  • Identify barriers of communication and develop solutions to overcome them.

Course Content

What is Communication?

  • Process steps and barriers
  • Face to face vs. virtual environment

Types of Communication

  • Verbal and Nonverbal Communication
  • Online
  • Written

Effective vs. Ineffective Communication

  • Types
  • Perils

Building effective communication

  • Listening types
  • Power of questions
  • Persuasive communication

Improving Communication Skills

  • Body language
  • Email format and etiquette

Communication plans

  • Overcoming Communication Barriers
  • Post-Covid Communication


MCE Facilitator Joe Xamin

Joe is an accomplished Human Resources and Organizational Development practitioner with 25+ years of management and organizational development/ human resources experience in health care, municipal, and recently in the not-for-profit sector. Joe has held varying roles gaining progressive work experience as an OD Specialist, Operational Manager, Labour Relations Officer, and currently as an HR Director with a local not-for-profit agency.

As a senior Human Resources/Organizational Development professional, Joe continues to provide coaching and guidance on a variety of issues from performance management, change management, conflict resolution, employee and labour relations, recruitment and a variety of management issues. Joe has also facilitated and taught for a number of years with Mohawk College’s Continuing Education Program. He enjoys facilitating and working with learners from various sectors.

Joe has a Master’s degree in Education, a Diploma in Human Resources Management, a Certificate in Conflict Management, and most recently, a Certificate in Adult Learning and Development. Joe is currently working toward his designation as a Certified Human Resources Leader (CHRL). Joe describes himself as a reflective practitioner and continuous learner.

Early Bird ends July 26!

  • 00 Days
  • 00 Hours
  • 00 Minutes
  • 00 Seconds


Virtual delivery from 8:30am to 3:45pm