Seasonal Series

Evolving Content for Leadership Development

  • Timely Topics for Everyone

    The MCE Seasonal Series is offered 4x a year and is intended to provide ongoing professional development without a large investment of time or money. Topics vary every season – some will be applicable to everyone, others may be more specific to leaders or frontline employees.

  • Topics that Relate

    This series works well together or as individual courses. Each “season” offers 3 courses, delivered one course a month over 3 months. While it is important to realize the relationship between the 3 courses each season, each one can stand alone. Sign up for one, two or all three!

  • A Full Day of Learning

    The MCE Seasonal Series are full-day, virtual workshops. All workshops are interactive, using smart technology to keep participants engaged with the facilitator and other participants. The result is improved retention of knowledge and practical application in your everyday life.

Mastering Effective Communications

Further enhance your communication skills and practices. Learn how to develop, and apply, effective communication techniques in both in-person and virtual environments.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

  • Demonstrate an understanding of the communication process.

  • Discuss strategies of building effective communication both in-person and virtually.

  • Identify barriers of communication and develop solutions to overcome them.

Course Content

What is Communication?

  • Process steps and barriers
  • Face to face vs. virtual environment

Types of Communication

  • Verbal and Nonverbal Communication
  • Online
  • Written

Effective vs. Ineffective Communication

  • Types
  • Perils

Building effective communication

  • Listening types
  • Power of questions
  • Persuasive communication

Improving Communication Skills

  • Body language
  • Email format and etiquette

Communication plans

  • Overcoming Communication Barriers
  • Post-Covid Communication

Facilitator

MCE Facilitator Mick Walker

Mick Walker specializes in Organization Change, Strategic Alignment, Leadership Development and Coaching. Mick has shared her extensive background in Organizational Change through leadership consultation with many international companies both private and public.

A strong systems thinker with a wealth of experience in facilitating experiential learning, combined with passion and integrity, allow Mick to successfully work at all levels of organizations from the C-Suite to front line.

Mick holds several certifications including a certified StrengthsFinder® Coach, Prosci® ADKAR certified, and Denison Culture certified and continues to be recognized as an MBTI certified professional.

Sold Out Early!

But no worries, one remaining Seasonal Series course is still accepting registrations.  

Creating Amazing Customer Service | Aug. 9. 2022