Union Management Relations

This one-day course will provide participants with an understanding of the history of union/management relations and management rights and processes. Participants will learn how to build effective relationships between union and management and move from confrontation to collaboration. In addition, dealing with grievances and why grievances may go to arbitration will be examined.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

  • Identify management rights in a union environment

  • Recognize how to build effective relationships between union and management

  • Utilize effective negotiation skills

Course Content

History of union/management relations

  • Why unions evolved
  • Why the relationship between unions and management tends to be controversial
  • Union management relations terminology


Management rights & processes

  • The concept of “residual rights”
  • The duty of reasonableness: not arbitrary, not discriminatory, not in bad faith
  • Impact on performance management
  • Common management mistakes
  • Exploring the collective agreement
  • Management challenges implementing their rights


Avoiding & dealing with grievances

  • Confrontation to collaboration
  • Building a positive and collaborative relationship
  • Effective grievance management
  • With and without prejudice resolutions
  • Examine a case study


Arbitration

  • Purpose and steps of the process


Negotiation Process

  • Value of negotiation skills
  • Become a better negotiator

Facilitator

MCE Facilitator Bob Jones

Bob is an executive with extensive experience in Organizational Effectiveness, Leadership Development, and Human Resources leadership within both privately and publicly held companies. Bob is an outcomes-focused leader with a strong and diverse network of working relationships within business, education, and government. Experienced in a wide range of significant business and community-based organizations, he has demonstrated his ability to enhance the financial and program performance of these groups while effectively representing them in various communities. A “quick study”, accomplished at implementing strategic initiatives in a multi-task capacity, he has consistently demonstrated successful leadership in high-energy environments.

A skilled and experienced presenter and facilitator he has served as an emcee, knowledge expert panelist, trainer, facilitator, and coach. He brings insight, humour, positive energy, intelligence, and experience to these roles.

Why I took this course

Union Management Relations

Stephanie Carruth | Minds for Matter Inc.

“A very tricky topic that can bring about a significant level of anxiety, but the networking and discussion that came through during the course was invaluable and I think aids in the comfort level of those involved in negotiations, collective bargaining, and the arbitration process.”

Union Management Relations

City of St. Catharines Participant

"It's very engaging allowing you to use real-life examples."

Interested in this Course?

Email us anytime at [email protected] for additional information. You can also watch this space for upcoming cohorts as they are released.

If you have multiple people interested in a course like this, click on the banner below to speak to one of our Business Development Officers for the next steps.